Once shipped, all sales are final. We do not accept returns for any reason. We do offer a Live Arrival Guarantee. To be covered by this, you must adhere to the following terms.
- You must pickup your plants at your local air cargo facility within 2 hours of the shipment arriving.
- Take clear photos and videos of any dead plants during unboxing.
- Message us within 5 hours of the shipment arriving at your chosen airport describing the issue and include the photographs.
If any plants arrive dead, we provide credit towards your next order.
Damages
Even with the best preparation and packing of plants, cosmetic damages are not uncommon during international shipping. These may include yellowing leaves, brown spots, broken stems or petioles. We do not provide refunds or credit for plants received with cosmetic damages.
That said, we do want you to be happy with your shipment. If you feel any of your plants arrived in unacceptable condition, reach out to us a support@terrafloraglobal.com or message your TerraFlora Global contact person within 48 hours of receiving your shipment and we'll do our best to work with you towards a satisfactory conclusion. Please make sure to include photos with your email or message. Do not make any changes or alterations to the plant before contacting us.
Please note
Not following any of the instructions above hampers our ability to help you and may void any replacements or credit we would otherwise have offered. By placing an order with TerraFlora Global LLC, you are agreeing to the above policies.